Frequently Asked Questions
Explore how Big Ink, Inc. brings your custom apparel and promotional ideas to life. We offer clear answers about our services, processes, and products to help you get started on your next project.
Do you have a minimum order?
12 minimum order; however, prices are based on the type of shirt, print locations, print colors, and quantity.
What is your turnaround time?
About two to three weeks, although we offer rush service for an additional fee.
Do you offer art services?
Yes, we have several artists who do work for us. We have the ability to copy your design or logo exactly or custom-design something for you.
Do you require a deposit?
All first‑time orders must be prepaid, but all re-orders require a deposit of 50%. Balance is due when the order is picked up. We also accept a purchase order or terms upon approval.
Do you accept checks or credit cards?
Yes, we accept checks, Mastercard, and Visa. We charge 3% for the use of a Credit Card.
Do I have to come in to place an order?
No, you can also place your order by phone or email. You WILL need to proof your design before it goes to press (this can be done in person or via email).
Do you do embroidery?
Yes, we offer embroidery, but it is not done in this shop.
Do you do heat transfers?
We do offer heat transfer; however, heat transfer letters and numbers are ordered per job and have a 2–3 week turnaround.
How many colors can you print?
We can print up to six (6) colors on each image.
Can customers proof the final design before printing?
Yes, you MUST proof your design before printing.
Do you deliver?
Pick up at our office in Bellevue, or we can ship items by UPS or USPS
Is the printing done on the premises?
Yes, and you are welcome to visit us anytime.